New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from GAP-Tuning.com does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid.
Returns must be postmarked within 30 days of your receipt of the product. If you need further assistance, please contact Customer Service at 208-484-8042.
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. GAP Tuning LLC reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all GAP Tuning LLC conditions and return policy requirements will be eligible for a refund. GAP Tuning LLC does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives.
NON RETURNABLE - Clearance Items, Special Orders, Open Box / Overstock
GAP Tuning LLC often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both GAP Tuning LLC and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
GAP Tuning LLC also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.
Incorrect, Damaged or Defective Product Returns:
GAP Tuning will cover the shipping costs for the handling of returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at 208-484-8042 and request a UPS pick-up or return label for the return of the product.
GAP Tuning does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from GAp-Tuning.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
GAP Tuning LLC does not warrant that any Parts purchased by the Customer, but not fitted by Gap Tuning, will be fit for the purpose for which it is purchased.
What to Expect:
Upon arrival of the returned product to GAP Tuning determination that the returned product is new and unused, incorrect, damaged or defective, GAP Tuning will issue a refund back to the credit card used on the original transaction.
If GAP Tuning determines that the returned product was used, correctly shipped, undamaged or not defective, GAP Tuning will return the product to you, freight collect, and will not issue a refund to your credit card.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Conditions of Use
By visiting or purchasing from Gap-Tuning.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at anytime. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.